Insurance customer journey - how to improve it

The insurance industry is midway through a seismic operational shift. While data has always been crucial for the insurance industry, adding artificial intelligence (AI) into the mix provides an accurate understanding and pricing of a customer’s future risk and claim costs.

Algorithms can now assess risk in ways that humans can’t and according to criteria that humans aren’t even aware of. Where will this technology ultimately take us? This eGuide explores some of the AI-powered trends that are helping shape the future of the global insurance industry.